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Service Delivery
Understanding How and When You’ll Receive Your Service
How long does it take for my service to be completed?
All orders are processed within 24 hours. The specific service, such as Quran placement, wheelchair donation, Umrah Badal, or Hajj Badal, will typically be completed within 5 to 10 days.
When will I receive the video of my service?
You will receive the personalized video shortly after the completion of the service, typically within 5 to 10 days.
Orders
Placing and Managing Your Orders
How do I place an order?
Visit the product page of the desired service, complete the necessary details, and place your order.
Can I modify my order after placing it?
Please contact our support team as soon as possible if you need to modify your order. We will do our best to accommodate your request.
How do I track the progress of my order?
You will receive email updates on the progress of your order, and you can contact our support team for any additional information.
Services
Understanding What We Offer
What is Wakala?
Wakala is a platform dedicated to facilitating acts of sadaqa jariya and proxy pilgrimages, such as Umrah and Hajj Badal, for Muslims worldwide.
Who performs the acts of charity and pilgrimages?
The acts are performed by students of Islamic studies in Makkah, who have completed their own pilgrimages.
How does my contribution support the community?
Your contributions help fund the education of Islamic students who perform the services, fostering the next generation of scholars.
Online Payments
Secure and Convenient Payment Methods
What payment methods do you accept?
We accept all major credit cards, and other secure online payment methods.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure that your payment information is secure.
Can I receive a refund if I am not satisfied with the service?
Please contact our support team if you have any issues with the service, and we will work with you to resolve the problem.
Quran Placement
Continuous Blessings with Every Quran Read
What is the significance of placing a Quran in Makkah or Madinah?
Placing a Quran in Makkah or Madinah ensures ongoing rewards (hassanats) each time it is read.
How do I know my Quran has been placed?
You will receive a personalized video of the Quran placement, including prayers made for the beneficiary.
Can I choose the location for the Quran placement?
Currently, we offer Quran placements in Makkah and Madinah.
Wheelchair Sadaqa
Supporting Pilgrims in Need
Who benefits from the wheelchair donation?
The wheelchair is provided to pilgrims in need in Makkah, assisting them during their pilgrimage and daily life.
How do I know my wheelchair has been donated?
You will receive a personalized video of the wheelchair donation, including prayers made for the beneficiary.
Can I dedicate the wheelchair donation to someone?
Yes, you can dedicate the donation to a loved one by providing their details during the order process.
Umrah By Proxy
Performing Umrah on Behalf of Loved Ones
What is Umrah Badal?
Umrah Badal is the performance of Umrah on behalf of someone who is unable to perform it themselves due to illness or death.
Who performs the Umrah Badal?
Yes, performing Umrah Badal for someone who cannot perform it due to illness or death is permissible in Islam. The Prophet Muhammad (peace be upon him) said, "Perform Hajj and Umrah on behalf of your father" (Sunan Abu Dawood).
Is Umrah Badal permissible in Islam?
Yes, performing Umrah Badal for someone who cannot perform it due to illness or death is permissible in Islam. The Prophet Muhammad (peace be upon him) said, "Perform Hajj and Umrah on behalf of your father" (Sunan Abu Dawood).
What kind of video will I receive?
You will receive a personalized video of the entire Umrah process, including all steps and heartfelt duaas made in the name of the beneficiary.